At Strong IPTV Server, we are committed to providing high-quality IPTV services to all our customers. We understand that sometimes things don’t go as expected, so we offer a 24-hour refund policy under certain conditions. Please review the details below.
1. Refund Eligibility
We offer a 24-hour refund guarantee to our customers. If you are unsatisfied with our service for any reason, you can request a full refund within 24 hours of purchase.
After the 24-hour period, no refunds will be issued under any circumstances.
2. Conditions for Refund
To be eligible for a refund:
- You must request a refund within 24 hours from the time of purchase.
- The refund will be issued only if the service has not been used significantly (e.g., if you’ve only logged in or used the service for a short time).
3. How to Request a Refund
If you wish to request a refund, please contact us at [email protected] within 24 hours of your purchase. Provide the following information:
- Your account details
- Proof of purchase (e.g., order number, payment confirmation)
- Reason for the refund request
Our team will review your request, and if it meets the criteria, we will process the refund.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- After the 24-hour refund period has passed.
- If the service has been used extensively or if the service has been accessed for more than a minimal period of time.
- Subscription renewals are not eligible for refunds.
5. Chargebacks
If a chargeback is initiated for a payment, access to the service will be immediately suspended. We may take further action to recover the funds and associated fees.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.